The Vedant Health team collectively possesses decades of experience testing in the healthcare industry. This blog's goal is to share our insights and information with you and the healthcare community to help turn attention back to you and our first priority — the patient.


   December 2016
What exactly do you do?

Kim Stice-Cruz, MT(ASCP)SBB
Principal Services Specialist


When people hear that I work from home, many people automatically think I don't have a "real" job; however, when they find out I do indeed have a real job, they ask "Well, what exactly do you do?"

I find that I usually don't talk to people about what I do unless they ask because when I say I am a Medical Technologist and Blood Bank Specialist, I immediately get the "oh you're a vampire" comment. Then when I continue on to explain that I apply all the rules and regulations of blood banking to validate blood bank computer software, the glazed over look begins in their eyes. When I continue on and say that blood bank software must be completely validated prior to being put into use because it's considered to be a medical device by the FDA because it makes decisions about patient care, I totally lose them.

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My job is even an enigma to my family. My uncle thinks I have some top secret career and that I cannot disclose what I actually do (he owns a tire store so he frequently has humorous tire customer stories to share). My mom is so disappointed because she thinks that I am not using my BSMT degree and SBB just because I no longer work in the lab. My husband says he "gets" what I do; he jokingly melds the lingo from my blood center days with my software validation days — "Have you done absorption and tested them for Kell and Duffy? Is the system frozen? Did you run the requirements matrix? Is the product compatible?"

I think my 13-year old daughter actually understands what I do the most. Since I work from a home office, she sees me working when she's home and asks questions. I've shown her what TestStream looks like, how I customize it to work in my client system, and I have even let her see it in action. She was quite impressed when she saw one of my test plans running. She was just amazed that I was not actively touching the keyboard, but information was getting entered as if I were doing it myself; her mind was completely blown. I had that same experience the first time I saw TestStream in action. I was so impressed that so much data could be entered and analyzed — and that it could continuously run 24-7. I was sold on its abilities and immediately wanted to learn to use it.

So… that's what I do.
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   September 2016
Behind the scenes at Vedant Health

William Connor
Senior Software Engineer


For many years I have been working behind the scenes at Vedant Health, and from that I have gained a different perspective on the technology and how we work as a company.

TestStream users can attest to its uniqueness in terms of its ability to drive large clinical systems with a high degree of consistency and accuracy. It is this uniqueness that sets it apart from all other competing products. So you may ask yourself, why is TestStream so different from the rest of those products? After all, companies have access to the same types of development tools and are targeting the same systems, so one could reasonably expect there to be few differences across testing products.

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That question can be answered by first stating that the people that comprise Vedant Health are on a mission to make the safety of every patient their number one priority by providing the best possible testing environment and support system. Here it is all about the people, and TestStream is a direct result of that disposition. When one looks at the approach that TestStream takes in terms of how it is designed, implemented and supported it becomes clear why TestStream stands apart from all competing testing products on the market. I am pleased to be part of that team.

As TestStream runs, you can count on rules developed over the course of decades to make intelligent decisions on how to identify and proceed in processing the various applications and gracefully respond to the endless number of error conditions encountered all of which allow for the production of meaningful results. And as time goes on and new versions of the various applications being tested become available, additional intelligence and rules are added, all the while remaining backwards compatibility with previous versions. Internally, we often refer to this approach as game development where TestStream is in control of the joystick but the application being tested decides on how the scenery changes second-by-second. TestStream's intelligence looks at this scenery and determines what to do next…

Due to the complex nature of both automated testing, and the continuing development and improvement of the healthcare systems, customers are able to utilize our support system to ask questions and request enhancements or updates. What these customers probably do not know is that the entire support, services and development staff all receive these requests at the same. No first line, second line or third line support, but everyone always working together to answer the question quickly.

And because we work closely with our customers, we are able to meet their needs by continuously integrating newly developed modules which incorporate additional functionality. These upgrades go on throughout the year and benefit all TestStream users.

All in all, being a member of a team that has set such high standards and seeing them followng through makes working at Vedant Health a truly worthwhile endeavor. Now, back to my game programming!
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   August 2016
A SUG to Remember…

Dennis Johnson
Sales Director


Well, another SUG annual meeting has come and gone and many great memories linger. We had a record number of booth visitors this year! Thanks to the SUG board and Sunquest for a great show. The theme this year was "Soaring to New Heights" and it was indeed that for us!

As annual sponsors of SUG and the SUG scholarship, we enjoy spending quality time with the user group members from around the country as well as other great vendors who attend and sponsor. It's a great professional venue to network and collaborate.

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Here's a picture of all of us with our good friend and fellow vendor associate Tonya Day from ANX (OpenText):

Pictured from left: Dennis, Tonya, Wendy, Neal and Ray


We conduct a drawing every year for our very special company mascot Viktor. He's high falutin' fellow straight from Beverly Hills Teddy Bear Company! Everyone who sees him LOVES him! Lynn Dusing was the lucky winner this year and was so thrilled to take him home! Congrats Lynn!



To wrap up the great week, the attendees competed on RUG (Regional User Groups) Team Building night building the ultimate soap box derby race car. It's great fun to watch the regional teams work together for a goal and compete for glory! Sunquest RUG team building night is awesome fun!

In conclusion, the Sunquest user group community is a close-knit family and it's a great privilege and honor to have the opportunity to work with these fine folks. The most rewarding part is the trusting and lasting relationships formed and nurtured with our clients and friends over the years.
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   July 2016
Making TestStream walk & talk…

Kristin Butner, RN, BSN
Senior Services Specialist


Each day I work closely with clients to understand, or in some cases, help to develop their EHR testing objectives. I try to 'meet people where they are at'. Whether that is someone who's read all of the TestStream documentation prior to our first introductory call and is ready to roll with minimal interaction, or maybe someone who's just joined the IT team from a clinical role in the hospital and has no idea what their job will entail, my approach is to work with that person or their team until they feel completely comfortable on their own. Even when folks reach a very independent point, I like to continue to hold their hand as their testing objectives change, or they want to keep advancing their TestStream skills and perform more complex validations.

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It never ceases to amaze me when the client or their team takes off on their own and starts making TestStream 'walk & talk' and do exactly what they want it to do … inclusive of some things that I would've never thought of!

A recent example of a client that had become very proficient using TestStream and was working to create a plan to test their newly built Meaningful Use reporting functionality. This reporting would require a complex series of queries and rules to mine the needed patient data. Their challenge was coming up with a way to create a statistically significant number of test patients that would be fully documented against to ensure that the proper data would and could be extracted. The client knew that TestStream could automatically register patients, document medications, allergies, problems, surgeries, clinical information, etc., so she created configurations to automate the population of the needed test patients and all of their associated clinical documentation. The Meaningful Use reporting methodology was then run against the large amount of patient and clinical data and presented a clear picture of how the new functionality was working. The client team was so excited to have saved the many hours it would've taken to populate the needed medical records for these test patients. They were also pleased to have been able to create many more test patients with complete medical records in an automated way than they ever could've managed if they had to do it manually. The words 'getting our Geek On' were thrown about when the project was completed The fact that so few resources had leveraged the TestStream technology to accomplish such a daunting undertaking was truly remarkable.

I have several clients that are responsible for not only things like maintenance and regression testing, but actually domain integrity. I'm thrilled to have watched them bring TestStream into their everyday duties, and actually use it as their primary application for their work. The level of confidence they have obtained in the integrity of their Millennium system and related interfaces has been incredible.

It's such a satisfying feeling when I see these new friends move from a point where they were testing maybe 3-5% of their build with Test Scripts (manually) evolve to the place where they kick off tests in TestStream on a Friday and have broad scale maintenance and/or regression tests in multiple Cerner solutions completed and waiting for them when they get to work on Monday morning.

Life is good working with these people.
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   April 2016
You meet the nicest people…

Raymond Bell
Chief Executive Officer


This year we are privileged to be invited to a record number of shows throughout the Cerner and Sunquest community. The communities see how the marriage of the right technology with the right people truly do make a difference. Just recently Elise and I attended the Cerner South-East RUG in the wonderful southern city of Charlotte, North Carolina. This event provided that extra ability to share experiences with our friends, customers, and future friends. Spending quality time with new friends at the NASCAR Hall of Fame took everyone out of the "work environment". We had a good team and a lot of fun.

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Photo courtesy of Radiu Allen


Our Viktor joined the team and continues to join us at every show:



Next stop is the Sunquest Chesapeake RUG in Fredericksburg, Virginia where Jodi and Dave lead the way with the unique "vendor speed dating" approach to getting everyone together… here's to our next blind date!

Please stop by and say "hi", as our team tours with Viktor to meet new friends.
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   April 2016
Help me, help YOU 

Molly Adams
Senior Sales Manager


As a healthcare technology participant for 17 years, on both the provider and vendor side of the fence, I thought I was well aware of every techie platform and solution possible…and then I met the Vedant Health family

Coming from the revenue cycle and health information management side of the healthcare industry, I have had the opportunity to work with many, MANY solutions to make life easier, in theory or otherwise. I have participated in my share of "go-live" and electronic record testing situations and truthfully, didn't think much about the actual process. Of course I knew testing was important, and, when I was a manager of a health information management department I was asked to provide "scenarios" to our IT department to accomplish this. I submitted 10-15 cases I made up over my lunch hour, emailed them to our IT department, and promptly crossed that item off my to-do list.

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I hope that you have the same type of team at your facility. A diverse and cohesive team go a long way to drive patient safety.

Fast-forward a few years to my current position of helping hospitals all over the world discover the power of automated "testing" by the most extraordinary solution-based testing platform on the market today…boy do I wish I could go back in time and have this resource available for my prior go-lives and on-going regression testing of our systems. Knowing what I know now, I am here to shout from the rooftop that there is absolutely no way to complete a comprehensive level of testing in a manual fashion. It is simply not possible.

I could not be more excited about the possibilities that exist for all of the facilities that have not yet discovered the power of an automated testing solution complete with artificial intelligence. It is real, and live and ready to help you keep your patients safe.

Our mission is very clear here at Vedant Health: we all want every hospital in the world to have access to solutions that provide checks and balances to enable the technology that is already in place to work efficiently and safely so that all of our caring healthcare providers can be empowered to provide the highest level of care possible.

We are here. Help us, help you.
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   March 2016
Teamwork!

Elise LeBlanc
Manager, Client Services


I want to give a shout out for teamwork! Life is so much easier when you have a good team around you. I love having a team where we support each other and rely on each other's strengths.

Our team is built from people with many, many years of differing experience - btw, that doesn't mean we are old ;) Our previous lives combined include being medical technologists, life flight and emergency room nurse, a phlebotomist, lab managers, Cerner design architects, Sunquest services consultant, and quality assurance engineers. We put our heads together and get things done.

I hope that you have the same type of team at your facility. A diverse and cohesive team go a long way to drive patient safety.

Go teams go!

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   January 2016
I am too busy to be helped!

Raymond Bell
Chief Executive Officer


This world has changed, and we are all running but cannot catch up! I got my start in testing hospital systems in the mid 1990's when one of our sales guys had the idea of wanting to help more than one hospital at once — a single testing product to help all hospitals regardless of how they were configured. Yup, this looked like an impossible task. We had tested banks, insurance companies, airlines and space based systems to that point, but hospitals were a challenge due to their very nature of change. Well, six months later we did it, and healthcare facilities embraced this new product, TestStream.

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For the next 15 years we saw people take the time, and have the time, to execute TestStream in their environment and worldwide we saw better and smoother go-lives. Today, in general, I see go-lives being more stressful with less and less testing, with virtually no regression testing throughout the year.

People in this industry care — far more than any other — yet are not able to complete that vital task to ensure patient safety. So, what happened? Well, life got in the way. Today's healthcare environments have caring people who are swamped with an overload of projects, and do not have the time to click a "Start Test" button, or even time to ask for help. The picture below has been floating around the ether and it accurately represents the healthcare world as I see it today:

The projects are not going to stop coming, and the resources are not going to increase. So, we need to find ways to help each other. Just take a breath, sit back, and ask for help.
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