TestStream^® product support is provided as part of all active annual maintenance agreements.  When you're in need of product support assistance, please contact us using the support request form.

The web-based support system ensures that the following problem diagnosis details are included in the initial correspondence:

• Error description, symptoms
• Platform PC details, including name and IP address
• Test run identifier
• Fault item name
• Manual fault reproduction status
• Attachments including diagnostic logs and screen prints

The key incident detail above will facilitate Vedant’s support group quickly reviewing the fault event(s) and providing a response with suggestions for error resolution.

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