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Global Support

TestStream® product support is provided as part of all active annual maintenance agreements.  When you're in need of product support assistance, please contact us using the support request form.

The web-based support system ensures that the following problem diagnosis details are included in the initial correspondence:

    • Error description, symptoms
    • Platform PC details, including name and IP address
    • Test run identifier
    • Fault item name
    • Manual fault reproduction status
    • Attachments including diagnostic logs and screen prints

The key incident detail above will facilitate Vedant’s support group quickly reviewing the fault event(s) and providing a response with suggestions for error resolution.

For questions not relating to test results, the support group may be contacted at 800-714-4900 Option 2.  However, it is recommended that the support system be used for documentation purposes.

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