TestStream® product support is provided as part of all active annual maintenance agreements. When you're in need of product support assistance, please contact us using the support request form.
The web-based support system ensures that the following problem diagnosis details are included in the initial correspondence:
- Error description, symptoms
- Platform PC details, including name and IP address
- Test run identifier
- Fault item name
- Manual fault reproduction status
- Attachments including diagnostic logs and screen prints
The key incident detail above will facilitate Vedant’s support group quickly reviewing the fault event(s) and providing a response with suggestions for error resolution.
For questions not relating to test results, the support group may be contacted at 800-714-4900 Option 2. However, it is recommended that the support system be used for documentation purposes.
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