The Vedant Health team collectively possesses decades of experience testing in the healthcare industry. This blog's goal is to share our insights and information with you and the healthcare community to help turn attention back to you and our first priority — the patient.

   March 2021
Thank you Ada…

Elizabeth Peyton-Chatfield, MT(CSMLS)
Senior Services Specialist

March is Women History Month, the month we celebrate women's contribution to culture, history, and society. If you were to search influential women of history you would find women of all ages and backgrounds from world leaders such as Elizabeth I and Jacinda Ardern; pioneers of healthcare, Dr. Elizabeth Blackwell the first female physician and Geneticist Rosalind Franklin. We can't forget today's young women who are making history, Malala Yousafzai who at the age of 15 began campaigning, against all odds, for girls rights to education in Pakistan and Greta Thunberg who at age 16 is a global leader for environmental issues.

Did you know the world's first computer programmer was a woman? Ada Lovelace, an English mathematician. I wonder what she would think of computer technology today, after all her 'Notes' are considered to be the first computer program.

Although we may not go down in world history, I would like to take a moment to celebrate the incredible women of Vedant Health. From our amazing business and sales teams who engage our current and future clients, our project manager who keeps us on task and organized, to our blood bank and service specialists. The knowledge and dedication each of these women present every day to support our clients is incomparable. Combined we have over 100 years of healthcare and quality assurance experience. I feel fortunate to be a part of the incredible Vedant Family.

Thank you Ada, for paving the way for all women in technology.

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   February 2021
Love is in the air

Amanda Johnson
Office Manager

February is the month of love. What do we love here at Vedant Health? We love our clients and being able to provide them with the tools they love and trust for all their patient saftey needs. We have been blessed to be able to provide exceptional services and quaility testing to our clients for the past 34 years, and we will for the next 34 years to come!

"Do what you love and you'll never work another day in your life". This couldn't be truer for our passionate and committed employees. We love what we do and the positive impact we contribute to the industry daily!

In my position I interact with every one of our clients, and it is nice to feel their stress reduced when the projects start. Taking care of the needs of our team spread across the whole of the US is challenging, but is something that I love. Here are Vedant Health, we are friends first, then collegues, which provides for a good working environment.

Love and kindness is always free. Be good to yourselves and each other.

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   January 2021
New World … New Approaches

Wendy Peirsel, MLT(ASCP)
Principal Services Specialist

In this new world we live in, I have seen a shift of focus in healthcare from the standard support services working towards the next go-live, to now fighting to save lives on the front lines in any way possible. As a result, this shift has put several validation projects on hold which in turn has allowed my team and I the time to develop a new Laboratory Reporting product which is designed to provide statistical data and analysis on turnaround times within a specified period. This new insight means going beyond validation to assist hospitals in becoming more efficient in their time of need in their testing and reporting processes. This is just one of many Laboratory Management products evolved from client feedback, necessity, and request. Something good is coming out of our new world.

Our primary objective is to ensure patient safety — always has been and always will be. But patient safety is not siloed to validation of the Hospital and Laboratory Information Systems software; it encompasses each step in a patient's treatment plan. When a client needs assistance to better suit the needs of their patients in the community, we are able to step up to help where we can.

Thank you to all of the First-Responders who are also doing their duty to help their community in this time of need!

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   December 2020
Honoring our Healthcare Heroes

Harriett Segrest
Professional Services Project Coordinator

This year has been a hard one for most but this is been especially hard for frontline, healthcare workers. We are all tremendously grateful to the people who are treating so many with COVID-19. For months now, doctors, nurses, hospital staff and first responders have been put on the frontline working long hours to treat those stricken with COVID-19 all while juggling the same demands as the rest of us, such as running a household, handling home schooling, etc. It’s so important for me to think about the sacrifices our healthcare heroes are making to keep us safe.

One great way to honor healthcare workers is to simply say thank you. When I encounter a healthcare worker, I express my appreciation and gratitude. I ask them how they are holding up. Not only are they dealing with their own worries and frustrations, they have to face the worry, frustration, and anger of the people they are serving. That is a lot to handle so it is good to let them know how grateful we are for their dedication and sacrifices.

I also like to remember the hard working healthcare IT workers who silently work behind the scenes to make sure their end users have the tools and resources that are required to care for patients. I value all of your dedication to keep systems 'up and running'. Your efforts are truly appreciated! I send you all strength and light in these unprecedented times.

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   August 2020
Patient safety vs. COVID safety — How do you choose?

Robin Lynn
Client Engagement Specialist

Hospitals are making hard choices right now. During these unprecedented times, it is understandable that priorities are being shifted away from testing these behemoth clinical systems to making facility adjustments for COVID safety precautions.

It is so important though, now more than ever, to make sure these clinical systems are fully tested in order to keep patients safe. There are so many tests being ordered that hospitals wouldn't have thought to use before COVID that were never tested. There are new products being added to clinical systems, like convalescent plasma, that need to be tested. Also, there are new medications being added like Remdesivir or Hydroxychloroquine. These changes are happening every day. In addition to these myriad of changes due to COVID, the vendors are constantly making changes to their software and changes are constantly being made to the build within each individual hospital.

Do you know the current state of your build -- what's working, what's not? How can you be sure your clinical system is working at peak perfection? Most of the time, the answer I am hearing is "I have no idea".

I've been reaching out to dozens of lab managers and what I have found is that lab staff are being overworked, many staff have chosen not to return to the hospitals because of underlying medical conditions and fear of contracting COVID, resources are being shifted to other priorities and there are limited resources for testing. Many lab managers have also informed me that hospitals are having to reallocate their financial resources they would have used for testing these clinical systems to other COVID priorities. These managers feel their hands are tied and I feel for them.

This is why I am so passionate about helping our hospital friends and appreciate their dedication and commitment during these crazy times.

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   June 2020
Professional Development in the Time of COVID

Stacy Gijsbers
Marketing Director

Ask the CEO of any company in any industry, and they will tell you that having a skilled, educated, and adaptable workforce is essential. This is especially true for the healthcare industry, because healthcare is continuously evolving, and technologies considered best practice today could change drastically in just a few years. In the article "Challenges and Opportunities Facing Medical Education," Dr. Peter Densen states, "It is estimated that the doubling time of medical knowledge in 1950 was 50 years; in 1980, 7 years; and in 2010, 3.5 years. In 2020 it is projected to be 0.2 years — just 73 days." Healthcare professionals have to regularly keep up with new techniques and technologies and expand their knowledge and skills – which means continuous education is a must.

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In a typical year, one of the easiest and most enjoyable ways to earn continuing education credits (CEUs) is through industry conferences. 2020 is not a typical year. This spring, at least 95% of all industry conferences and trade shows were cancelled due to the threat of COVID-19. While many states in the U.S. are currently moving through their phased re-openings, the nation’s largest states are seeing a corresponding spike in cases. Texas, Arizona, Florida and at least 7 other states have seen spikes, while Massachusetts and Colorado are among the states that are seeing a decline in hospitalizations and deaths due to COVID-19. In the distance of these surging and declining stats looms the fall, when many public health experts believe we could see a second, potentially more deadly wave of the virus.

What do these numbers mean for industry conferences? Unfortunately, we just don’t know. How do we bring together people from all over the country, and in some cases the world, when each geographic area is facing a different COVID-19 scenario? Add to that the scope and scale of a medium to large industry conference. It isn’t just managing the exposure risk at the exhibition hall and hotel, it’s the entire conference ecosystem of meeting planners, conference speakers, lighting technicians, truckers, food handlers, exhibitors, local restaurant staff and offsite venue personnel. When will attendees feel comfortable to register for conferences again? When will meeting planners feel confident that they can manage the risks associated with running a conference for hundreds or thousands of people? With very few conferences taking place in 2020, healthcare professionals will have to look to other avenues to earn their CEUs. Fortunately, there are some exciting options. Many industry associations are either holding virtual annual meetings or providing other online resources for healthcare professionals. Check out the professional development opportunities below until we can meet again.

  • AABB
    Education is an important and constantly expanding resource of AABB. In addition to the virtual annual meeting in October, AABB offers a range of eLearning programs, including eCasts and the Cellular Therapies Certificate program. You can find more information at
  • SCC Soft
    The Educational Services department of SCC Soft provides a full spectrum of learning solutions, including, self-guided computer based and Web-based training, instructor led Web-based training, and Webinars. SCC is an approved provider of continuing education programs in the clinical laboratory sciences by the American Society of Clinical Laboratory Science (ASCLS) P.A.C.E. Program. Learn more at
  • Cerner
    While the regional Cerner user group meetings have been postponed until next year. Some Cerner RUGs are offering virtual professional development opportunities, such as lunch and learn sessions. Find your local group at
  • Sunquest
    Developed specifically for adult learning, Sunquest iMentor™ delivers up-to-date, intuitive and easy-to-use e-learning modules for Sunquest solutions. Emphasizing simulation, hands-on modules provide consistent training for faster skills development. Access role-speci¬fic, online training for new hires and release-specific courses for experienced employees, to get the most out of your Sunquest systems. Explore the iMentor program at
    Experience the education, innovation and collaboration of the HIMSS Global Health Conference & Exhibition… virtually. View the schedule of online sessions at

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   March 2020
Covid-19 a new lifestyle

Janelle Flerlage Joseph, MT(ASCP)
Principal Blood Bank Specialist


Covid-19 you are not welcome here
Sheltering in place for days on end
Groceries and toilet paper are comical to tears
Cases are rising as expected causing our healthcare services to bend

We all need to keep our social distancing going
The new normal a smile, foot dap and a friendly wave
It is an odd uncomfortable new social behavior knowing
A hand shake or hug is far too brave

Parents are helping their kids continue school online
A new adjustment for teachers, parents and kids too
Trying to keep a normal schedule and avoid their whines
It gets tricky when juggling working from home if you are lucky, it is all new

We support and appreciate all our healthcare workers and their tireless job unsung
Their dedication and sacrifice is heartfelt
Taking care of patients, doing the laboratory testing, screening the old and young
We thank you for days and nights to come, our hearts melt.

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   December 2019
Validating during the Holidays

Neal Smith B.A., (ASCP) BB
Principal Blood Bank Specialist

I remember an inspection at a hospital in "snow" country. I left my home town (airport) where the temperature was in the 70's and the location I was going to was predicted to have cool weather but nothing of any consequence, how this changed The morning of the inspection, the inspectors sat in the hotel coffee shop, watching cars trying traverse up a steep incline; all to no avail. The cars started to slide down the hill and bang into the curb or unfortunately, into other unlucky drivers in their cars. We sat waiting for the city snow crews to get out to plow and put down sand, salt or both. This inspection was difficult, not because the hospital staff was not prepared, but because the snow was deep, roads slick, and I was dressed in a suit coat only…...brrr! The inspection team survived the perils of the ice and snow. We were able to complete the process, and return to the airport for our flights home.

The next day, I am back home.

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After returning home, my day starts with getting ready for work, and a short commute to the office. During this time of year, the commute can be challenging. It may cause a change in the plans for the day, or at the minimum, a delay to the start of the work day.

On this particular day, I was delayed several hours. Why you ask? I walked down the hall, and had to avoid many obstacles along the way. The obstacles had four legs, and were very impatient to get fed and their daily attention and nuzzling. I turned the corner, and encountered another obstacle, a tree! Yes, the Christmas tree was on the floor, blocking my path. How did this happen? I noticed the cat had tinsel on her tail which quickly identified her as the culprit. It became clear to me that this critter had climbed the tree and brought it crashing down. After carefully up righting and securing the tree so no further mayhem could occur, I swept the floor, and rearranged the ornaments to fill in the bare spots from the calamity.

Pet food is dispensed. I brewed my coffee, and made my way to the office. Uh oh! I found that my computer screen is now upside down……those darn cats! The dog smiled, as she knew that the older cat had slept on the keyboard. What?! Yes, it takes time to make the change back to the proper display. To this day, I don't know which keys were used to perform this very devious action.

Finally, all was well. Coffee in hand, sitting in front my computer and righted the monitor display, I began my day of testing to ensure your software was performing as you intended, the testing information was accurate, and results can be retrieved for the patient without any issues. Inspections continue, through rain or shine, or deep cold snow!

We wish you a safe, happy, joyous Holiday season, and a Happy New Year.

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   November 2019
The End (Of The Year) Is Near…

Lori Johnson
Principal Product Specialist

Whenever we get all the way to November, I find myself contemplating the year gone by and the year ahead — always with self-reflection and gratitude. I'm continually heartened by our ability to learn and grow (no matter how old we get) and our capacity for kindness and tenacity. I observe this every day at Vedant Health with my hard-working, caring co-workers, and see it reflected back at us from our outstanding, dedicated healthcare clients.


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So, as the year draws to a close and we prepare our celebrations and resolutions, I'd like to share a few things that I'm thankful for this year. I'm grateful for friends who became "family", and family who finally became friends (after a lifetime). I'm thankful for the world's relentless sense of humor, and continued (if battered) sense of fairness. Mostly, though, I am grateful for my children – who, it turns out, actually ARE the best kids ever.

I hope the year ahead is full of success and peace and health for us all. I have faith that whatever events occur or changes ensue, we all have the strength (of will, of character) to be our best selves. But I am okay waiting to see what happens – the mystery is half the fun. Cheers!

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   December 2018
5 Reasons to Attend Industry Conferences in 2019

Stacy Gijsbers
Director of Marketing

We are all busy. So busy in fact, that the idea of taking days out of your work week to travel to an industry conference may seem like a luxury you can't afford. Will someone pick up the slack while you are out? Will your projects continue to move forward without you there to oversee? Will you return to a flooded email inbox? That last one I can answer for you; yes, yes you will, you will be drowning in emails. But don't say no to conferences just yet, I'm going to give you five reasons why I think it will be worth your time despite the obstacles.

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Continuing education credits are a big part of conferences in the healthcare field. But beyond checking the box to earn your CEUs, conferences deliver a vast array of useful information in a short amount of time. Not only will you be hearing from some of the leading minds in your field, you have the opportunity to ask questions and get advice on how to enhance your own work. You will learn about new and modified regulations, many times directly from the people who wrote them.

Not only do conferences expose you to experts in a lecture setting, but you're also surrounded by colleagues from around the country and the globe who are working in your field. Meeting fellow professionals in your industry can offer encouragement, advice, and solutions to common problems and challenges. Networking at conferences can lead to professional connections even after the event is over. As enticing as it can be after a long day of lectures to opt for room service and comfy pants, take advantage of the group dinners and events. This is your chance to mingle and meet the people in your industry. Not only will it make the event more fun, it may lead to job prospects or collaboration opportunities in the future. Give people a chance to meet you. You may find a future employer or a future hire; you could meet a potential research collaborator or you may strike up a dialogue with someone from the presenting organization and be invited back as a speaker.

Some attendees shy away from the exhibit hall at conferences, afraid they will be hounded by salespeople. Don't fear, these are some of the best people to learn from. The exhibit hall is the place for discovering cutting edge products and innovative services. And think about how many people in your field those exhibitors are talking to… they are up-to-date on growing trends and best practices. Spend some time with them and keep the learning going. As a conference exhibitor myself, I can tell you that standing in the booth can be socially awkward, so smile and say hi as you walk the floor, you'll be surprised how easy it can be to connect and learn.

Sometimes you just need a break from the day to day of your job to recharge. Attending conferences can provide just that kind of boost. Listen to different perspectives from your counterparts at organizations from around the country. You'll return to work recharged with fresh motivation and inspiration. Industry conferences mix learning and networking with receptions and special events, allowing you to stay relevant while having fun. Although your days will be jam packed with sessions and exhibit hall tours, take the two hours between the last session and the welcome reception to see the top attractions in the city you are visiting.

And when it's over and you are back at work, share what you've learned with your colleagues. Grab some useful giveaways from the exhibit hall floor and share them back at the office. Pick up vendor literature and tell your coworkers about the new testing software or the just released regulatory guidelines. It will reinforce what you've learned and it will make everyone feel like they got something out of the conference you attended.

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   July 2018
Manual Testing… Really?!?…

Raymond Bell
Chief Executive Officer

The world changes. Having spent several decades within the healthcare testing world, I have seen many changes over time. Some have been small, relating to how subtle changes in financing have affected timelines. Some major, as in the distribution and management of IT departments. Does anyone remember when IS and IT were very different departments? The merger of information systems roles into information technology departments has had quite a radical effect on how hospitals are run. This one group now has significantly more responsibilities than the previous two groups combined. Following on from this change, hospitals are now separating the IT department from the hospital staff, and many of them are now managed by 3rd parties.

In our technology testing world, this continual change in IT has had an effect on us too. We are seeing more and more that IT groups are so busy, that creating the required machines for testing can be more and more difficult. We know that using basic test tools do not work in this environment — they are not intelligent enough. We also know that manual testing is simply not enough on its own — the end result rarely "proves" that the testing was complete. We know this because customers have sought us out after having this experience.

Today, we are entering a new world — and a new chapter in our company — especially for the ever-important blood bank validations. I have always found that technology improves just about everything, so in looking for a solution to those situations where customers cannot manage testing machines, I didn't want to go backwards to raw manual testing. Instead, I envisioned a technology-based approach that allows our experienced blood bankers to perform a comprehensive blood bank validation without the need for dedicated testing machines. Let's call it manual testing on steroids… a solution with no hardware requirements, that still provides the enhanced result reporting that Vedant Health is known for (detailed results review and digital signatures, plus our signature BBV matrix) ensuring that we can validate your system without moving backwards.

Technology continues to make our hospitals safer, and that is a very good thing…

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   February 2018
Keeping your Systems "Ship Shape"!

Janna Hoffman
Quality Assurance Advisor

For several years as a young adult I had the opportunity to live aboard a sailboat and travel the world. During this adventurous time I was not only nurturing a love of sailing, but developing a keen sense of checks and balances that I would use for many years to come.

When living and traveling on a sailboat there are many factors that come into play for a successful voyage. Engine upkeep, rigging checks, supply measures, gear inspections, hull maintenance etc. the list goes on!   If these systems are properly sustained the voyage is seamless and our ship stays afloat. Maintaining these daily, weekly, monthly tasks gave me the confidence to set sail under even the most trying of times. I gained a greater understanding of the value of quality time put in resulting in high quality outcomes. Relationships, work, kids, it's all relevant!

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Though I was sad to become a landlubber once more, I was filled with gratitude knowing I had grown and acquired such unique knowledge that would become an essential part of my life. These skills along with a kind, friendly, knowledgeable demeanor allow me to put my clients at ease knowing their patient safety is our priority by keeping their systems ship shape!

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   November 2017
Am "I" making a difference…?

Janelle Flerlage Joseph, MT(ASCP)
Principal Blood Bank Specialist

Does my job matter, am "I" making a difference, is the company I work for making a difference — how?

I often have these questions during various project and working with many different clients. The bottom line I always circle back to is yes. It is actually a very big YES. I have a story that I would like to share.

My neighbor called me to have a chat over coffee about her daughter of 10 years old that had two hip surgeries and now just had to have a third. I was shocked. She was scared, confused, felt helpless and very emotional. Unbeknownst to her this would be the best coffee ever, she needed a shoulder and said she thought she would just cry and cry. She had no idea I had a blood bank and hematology background and I started asking her many questions and the research began.

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Her daughter has avascular necrosis (AVN) and her physician is looking at stem cell treatment for her. Basically the blood flow to the femoral head was diminished enough the bone begins to die. Her daughter's mesenchymal stem cells (MSCs) will be obtained from the iliac crest and platelet-rich plasma are injected into the area of osteonecrosis to treat this. Hopefully it will work!

I was able to fill her with knowledge and empower her to ask her physicians some important questions. I take for granted all the scientific jargon that I can wade through that makes sense to me. We reviewed pictures on line, how this new procedure might work. She started building her foundation of knowledge which of course equals power for her, her husband and her scared little girl. I learned a lot too.

My projects at Vedant focus on providing my clients (hospitals) validations of their laboratory — typically blood bank. I make sure their software system is built appropriately and adhere to the strictest validation standards so there will be no harm or death to a patient.

My company and I do make a difference to real patients every day. Say a prayer for Lauren.

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   June 2017
The Three C's…

Neal Smith B.A., (ASCP) BB
Principal Blood Bank Specialist

I find that with age comes knowledge and with knowledge the loss of time (getting old and time moves quicker). I have been in the medical field, in different capacities, for over 40 years. I started as a phlebotomist while attending college, moving through the various Pathology departments and eventually landed in the blood bank. The blood bank offered the challenge to respond to test results, be innovative and be involved in direct patient care. I found myself involved in HIV research, developing the HLA laboratory for transplants programs, in-house donor testing and teaching Hematopathology to sophomore, senior medical students, Pathology Residents and the University Medical Technology program. I also have consulted with many International companies and have worked directly with the initial Sunquest Blood Bank Software development.

The reason I open with my background is through the years I have encountered numerous challenges and opportunities and I have always tried to provide the best with three foci, yes there are others but these will be a good start, that I approach any project.

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  • Caring
    I have always cared about the information and how it is presented. The information can be transmitted to others for action whether it is supportive or some form of direct action. No harm should come from the information.
  • Confidence
    There must confidence is what is said, how it is said and an understanding that the information presented is understood, without ambiguity, in order that the actions taken is without compromise to self or others.
  • Compliance
    The information presented should be in compliance with standard of practice or care. This is very important in all aspects of life.
The final part of my working life involved providing Blood Bank software validations and I approach the validation process with the above three C's. I want to leave a client site better than at the start of the validation. To this end, I want to work with the client to insure that the Care they are providing their patients and their families is the best when using the software. I want the client to have confidence that the software system is performing as intended from both the client's and the software vendor's perspective. Finally, Compliance, especially in the Blood Bank, is critical because of the scrutiny from the long list of agencies that have involvement with assessing the Blood Bank operations.

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